Emergency Department Efficiencies Training Offered Nov 29 and Nov 30

It is critically important, now more than ever, for rural hospitals to have a renewed focus on quality and efficiency to stay relevant in this rapidly changing market place.  CFOs, business office staff, quality and risk managers, emergency department staff, nursing staff, and registration staff will all benefit from learning how both finance and quality can successfully connect in the Emergency Department.  This one-day training was offered in two cities:  Hays on Nov. 29 and Wichita on Nov. 30.

Training sessions focused on strategies to connect quality and finance in the emergency department. Topics include: Refresher on EMTALA and strategies for improving revenue cycle practices; How to build relationships with patients, partners and the community is essential to this concept; and Tools and ideas on how your hospital can begin to put quality measures and financial initiatives together to make current processes more efficient and improve patient satisfaction.

This project is designed to improve the utilization of Lean techniques and tools in Kansas hospitals. Reviewing internal processes and creating efficiencies is a recommended strategy to prepare for value based purchasing.

The Institute for Healthcare Improvement’s Collaborative model for improvement is followed.  Participating hospitals select a topic of focus to apply the Lean approach to, in real time, in order to realize improved performance in the selected topic area.  The focus of the project is to provide tools and knowledge in order to eliminate waste by thinking systematically about achieving optimal performance in the facility.

 

Another opportunity for this project will kick off in 2018.

Patient and family engagement offers a promising pathway toward better-quality health care, more-efficient care, better patient and employee satisfaction, and improved population health. This project is designed to assist 5-7 Critical Access Hospitals in implementation of patient and family engagement metrics.

Anticipated outcomes of this project include:

  • Improve quality and safety;
  • Improve patient experience scores (CAHPS®);
  • Improve patient outcomes;
  • Improve patient satisfaction; and
  • Improve employee engagement and retention.

An informational webinar was offered on February 7 .  Click HERE to access the recording..

Download the PSLC Participant Agreement to apply for the project.

The project will run from March to November 2018.