Patient and family engagement offers a promising pathway toward better-quality health care, more-efficient care, better patient and employee satisfaction, and improved population health. KRHOP is currently working with a cohort of seven hospitals on a project designed to assist Critical Access Hospitals in implementation of patient and family engagement metrics.

Anticipated outcomes of this project include:

  • Improve quality and safety;
  • Improve patient experience scores (CAHPS®);
  • Improve patient outcomes;
  • Improve patient satisfaction; and
  • Improve employee engagement and retention.

Another round of this project will be opening in late 2017 or early 2018.