Patient and family engagement offers a promising pathway toward better-quality health care, more-efficient care, better patient and employee satisfaction, and improved population health. This project is designed to assist 4-8 Critical Access Hospitals in implementation of patient and family engagement metrics.

Anticipated outcomes of this project include:

  • Improve quality and safety;
  • Improve patient experience scores (CAHPS®);
  • Improve patient outcomes;
  • Improve patient satisfaction; and
  • Improve employee engagement and retention.

PSLC Informational Webinar presented on January 31, 2024 RECORDING and SLIDES

The project will run from March to October 2024.

Complete the PSLC Participant Agreement 2024 and return it to spattie@kha-net.org.

PSLC Gains National Attention

This project is being used an example of best practices in developing patient and family engagement across the nation.  Click HERE to see a report from Stratis Health about one Critical Access Hospital’s journey with patient and family engagement.

 

Patient Satisfaction Learning Community 2024