Patient Satisfaction Learning Community

Patient and family engagement offers a promising pathway toward better-quality health care, more-efficient care, better patient and employee satisfaction, and improved population health. This project is designed to assist 5-7 Critical Access Hospitals in implementation of patient and family engagement metrics. Anticipated outcomes of this project include: Improve quality and safety; Improve patient experience scores (CAHPS®); Improve patient outcomes; Improve patient satisfaction; and Improve employee engagement and retention. The project will run from March to